Last updated: September 2026
This privacy notice explains how Musculus Sports Massage collects, uses and protects the personal information you provide when you contact us, book an appointment, receive treatment or use our website. We are committed to keeping your information safe and to being clear about how it is handled.
Who we are
Musculus Sports Massage is the data controller responsible for your personal information. You can contact us using the details below:
Musculus Sports Massage, Business Centre, 21-22 Burns Street, Ilkeston DE7 8AA
Telephone: 07885 675005
Website: www.mpmusculus.com
The information we collect
Depending on how you interact with us, we may collect the following information:
- Your name, telephone number and email address.
- Any details you provide when you contact us or complete a form on our website.
- Appointment and booking information.
- Health and medical information relevant to your treatment, such as symptoms, injuries, medical history, activity levels and treatment goals. This is collected as part of our consultation and assessment process so that we can provide safe and appropriate care.
- Records of the treatment you receive.
How we collect your information
We collect information directly from you when you contact us by phone, email or through our website, when you book or attend an appointment, and when you complete consultation or health questionnaires.
How we use your information
We use your personal information to:
- Respond to your enquiries and provide the information you have asked for.
- Arrange, manage and provide your appointments and treatment.
- Keep accurate records of your treatment and provide follow-up care and advice.
- Contact you about your appointments or treatment where necessary.
- Meet our legal, professional and insurance obligations.
Our lawful basis for using your information
We rely on your consent and on our legitimate interest in providing and managing our services to handle most of your information. Because health information is more sensitive, we use it specifically for the provision of health treatment and rely on your consent to do so. You can withdraw your consent at any time by contacting us, although this may affect our ability to provide treatment safely.
Sharing your information
We do not sell your personal information, and we do not share it with others except where necessary to provide our service or where we are required to do so by law. This may include trusted service providers who help us run our business, or healthcare professionals where you have asked us to share information or where it is necessary for your care. Any third parties we work with are required to keep your information secure.
How long we keep your information
We keep your personal information only for as long as is necessary for the purposes described in this notice, and in line with our professional and legal obligations. Treatment records are retained for the period recommended by our professional body and insurer, after which they are securely deleted or destroyed.
Keeping your information secure
We take appropriate measures to protect your personal information against unauthorised access, loss, misuse or disclosure. Records are stored securely, and access is limited to those who need it in order to provide your care.
Cookies and our website
Our website may use cookies and similar technologies to help it function correctly and to understand how visitors use the site. You can control or disable cookies through your browser settings. Any information collected through the website is used only to help us respond to your enquiry and improve our service.
Your rights
Under data protection law, you have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information in certain circumstances.
- Object to or ask us to restrict how we use your information.
- Withdraw your consent at any time.
To exercise any of these rights, please contact us using the details in this notice. We will respond to your request within the timescales required by law.
Changes to this notice
We may update this privacy notice from time to time. Any changes will be published on this page, so please check back occasionally to stay informed.
How to contact us or make a complaint
If you have any questions about this privacy notice or about how we handle your information, please contact us using the details above.
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.