Privacy Notice

Last updated: September 2026

This privacy notice explains how Musculus Sports Massage collects, uses and protects the personal information you provide when you contact us, book an appointment, receive treatment or use our website. We are committed to keeping your information safe and to being clear about how it is handled.

Who we are

Musculus Sports Massage is the data controller responsible for your personal information. You can contact us using the details below:

Musculus Sports Massage, Business Centre, 21-22 Burns Street, Ilkeston DE7 8AA

Telephone: 07885 675005

Website: www.mpmusculus.com

The information we collect

Depending on how you interact with us, we may collect the following information:

  • Your name, telephone number and email address.
  • Any details you provide when you contact us or complete a form on our website.
  • Appointment and booking information.
  • Health and medical information relevant to your treatment, such as symptoms, injuries, medical history, activity levels and treatment goals. This is collected as part of our consultation and assessment process so that we can provide safe and appropriate care.
  • Records of the treatment you receive.

How we collect your information

We collect information directly from you when you contact us by phone, email or through our website, when you book or attend an appointment, and when you complete consultation or health questionnaires.

How we use your information

We use your personal information to:

  • Respond to your enquiries and provide the information you have asked for.
  • Arrange, manage and provide your appointments and treatment.
  • Keep accurate records of your treatment and provide follow-up care and advice.
  • Contact you about your appointments or treatment where necessary.
  • Meet our legal, professional and insurance obligations.

Our lawful basis for using your information

We rely on your consent and on our legitimate interest in providing and managing our services to handle most of your information. Because health information is more sensitive, we use it specifically for the provision of health treatment and rely on your consent to do so. You can withdraw your consent at any time by contacting us, although this may affect our ability to provide treatment safely.

Sharing your information

We do not sell your personal information, and we do not share it with others except where necessary to provide our service or where we are required to do so by law. This may include trusted service providers who help us run our business, or healthcare professionals where you have asked us to share information or where it is necessary for your care. Any third parties we work with are required to keep your information secure.

How long we keep your information

We keep your personal information only for as long as is necessary for the purposes described in this notice, and in line with our professional and legal obligations. Treatment records are retained for the period recommended by our professional body and insurer, after which they are securely deleted or destroyed.

Keeping your information secure

We take appropriate measures to protect your personal information against unauthorised access, loss, misuse or disclosure. Records are stored securely, and access is limited to those who need it in order to provide your care.

Cookies and our website

Our website may use cookies and similar technologies to help it function correctly and to understand how visitors use the site. You can control or disable cookies through your browser settings. Any information collected through the website is used only to help us respond to your enquiry and improve our service.

Your rights

Under data protection law, you have the right to:

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete your information in certain circumstances.
  • Object to or ask us to restrict how we use your information.
  • Withdraw your consent at any time.

To exercise any of these rights, please contact us using the details in this notice. We will respond to your request within the timescales required by law.

Changes to this notice

We may update this privacy notice from time to time. Any changes will be published on this page, so please check back occasionally to stay informed.

How to contact us or make a complaint

If you have any questions about this privacy notice or about how we handle your information, please contact us using the details above.

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

Reviews

What Clients Say

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Tom Fleming profile picture
Tom Fleming
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Mark is a genuinely nice bloke and also a consummate professional. I have had an on-going problem with my right hip causing shooting pain and the right side of my neck, restricting mobility. Mark rapidly identified the neck/trap issue and released it. He then went to work on the hip issue and the difference between me arriving and leaving were phenomenal. I left the session just enjoying full neck mobility and walking without hip tension and pain. Thanks Mark 👍
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Ben Kime profile picture
Ben Kime
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Contacted Mark regarding regular pain for advice and session, first consultation Mark was very knowledgeable in his profession, described my pain and locations etc, straight away he knew the problem explained and showed me the causes on the posters he had up, very good price for the service required have had 2 sessions now and will continue, definitely recommend amazing level of service.
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Hannah Fletcher profile picture
Hannah Fletcher
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Had my first session with Mark Powell today. He started by asking loads of questions to really understand what was going on, even things I didn’t realise myself. We went through all the paperwork properly and then he got straight to work. He started off slowly to work out what muscles needed the most attention… but once he found them, there was absolutely no escape. He is so knowledgeable and talks you through everything, what muscle he’s working on, what he can feel, and why it’s causing problems. As someone trained in massage therapy (beauty), I actually found that side of it really interesting. Mark did have to get quite close to some more intimate areas, but he was completely professional and always asked for consent and only ever pushing as far as you’re comfortable. We had a good laugh through it, which definitely helped because I don’t think I’ve ever willingly let someone hurt me like that before… and yet I’ve already prepaid for another session next week, so clearly it works 😅 I’ll probably be sore for a few days, but I can already tell it’s going to be worth it. Great guy, massive respect for what he does and how he works. 10/10 would definitely recommend 💪
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Andrew profile picture
Andrew
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As a gym user Id been getting shoulder pain and problems lifting above the head. Cant recommend Mark enough. He found the issue immediately and just one session has made a huge difference. Will be booking a follow up. Thanks Mark great work and professional service
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Melissa Clarke profile picture
Melissa Clarke
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Welcoming and friendly, Mark certainly knows his stuff when it comes to sports massage. Felt instantly at ease and was talked through the whole process. I walked out of the session feeling ‘lighter’ than I had done in a long time, after many years of discomfort, due to poor posture through work and now with menopause aches and pains. I’ll be going for further sessions without a doubt. Can’t recommend Mark enough.
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Adam Swann profile picture
Adam Swann
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
One of the best sports massages I’ve ever had. Mark is very knowledgeable and really gets to the root of the problem. I came in with a lot of tension from office work and elbow pain from the gym. After seeing Mark twice the elbow is much better and my neck, back and shoulders are pain free. Booking is really easy and a really professional service.
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Finley Byrne profile picture
Finley Byrne
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Mark was amazing! He was very professional and did a great job of clearing my shoulder pains. Will be visiting him again in the future.
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Harper Coe profile picture
Harper Coe
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Had a massage with Mark this morning and I honestly couldn’t fault the experience. He really listened to what I was feeling, explained why I was in pain, and talked me through what I can do to help fix it — not just mask it. I felt completely comfortable the whole time; he was polite, professional, and really knowledgeable. He also taught me things I genuinely didn’t know about recovery, which I appreciated. I walked out feeling so much better and have already booked back in — not because I was pushed into a follow-up, but because Mark clearly works on actually fixing the issue rather than dragging it out over endless sessions for the sake of it. Would highly recommend.
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Dan Quick profile picture
Dan Quick
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Injuried my shoulder at the gym and been trying to manage the recovery myself for the past 2 weeks but only got worse. Called Mark this morning and managed to fit me in the same day. During the initial consultation at his premises it was immediatly clear this guy knows about his trade. Very knowledgeable and knew exactly what the issue was even before laying a hand on me. The session was intense and worked solid on manipulating my injury. Explained exactly what he was doing and provided some good tips to prevent the injury in future. Although I need another session to fully recover the injury I would say its a million times better than before. Having been to other therapists in the past with huge dissapointment ive come away from this one knowing ill be returning and using mark for maintainance. Dont hesitiate to book in with him, youll feel the benefit from session 1. Thanks again mate!
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Helen Lillie profile picture
Helen Lillie
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I have been receiving treatment for my leg and knee from Mark over past couple of months. I can't begin to state how much he has helped get me walking much better with less pain. Each session helps more and removes the sharp stabbing in my thigh. I would highly recommend seeing mark at Muscululas as he instantly understands the symptoms and works to relieve.

Let’s Get Started

Whether you’re dealing with pain, getting back into training, or just looking to feel better in your body – we’re here to help. Reach out with any questions, book your first session, or tell us what you need. We offer flexible options at the gym or in your own home, with expert support every step of the way.