At Musculus Sports Massage, we understand that sometimes plans change and appointments need to be moved or cancelled.

Your appointment time is reserved especially for you, so we ask that you give us as much notice as possible if you are unable to attend. This helps us manage the diary fairly and, where possible, offer the appointment to another client.

Cancelling or Rescheduling Your Appointment

If you need to cancel or reschedule your appointment, we require at least 24 hours’ notice.

You can do this using the cancel or reschedule link provided with your Square appointment booking, or by contacting Musculus Sports Massage directly by phone, text or WhatsApp.

Where at least 24 hours’ notice is provided, there will be no cancellation charge.

Cancellations With Less Than 24 Hours’ Notice

We understand that unexpected situations can happen. However, appointments cancelled or rescheduled with less than 24 hours’ notice may incur a charge of up to 50% of the booked treatment cost.

This is because the appointment time has been reserved specifically for you and, at short notice, we may not be able to offer that appointment to another client.

Cancellation charges may be waived or reduced at the discretion of Musculus Sports Massage.

Missed Appointments / No-Shows

If you do not attend your appointment and have not contacted us to cancel, a charge of up to 100% of the booked treatment cost may apply.

A missed appointment leaves little or no opportunity to offer the reserved appointment time to another client.

The amount charged will reflect the loss resulting from the missed appointment and may be reduced or waived at the discretion of Musculus Sports Massage.

Late Arrival

We appreciate that delays sometimes happen.

If you arrive more than 15 minutes late, we will do our best to accommodate you. However, your treatment may need to be shortened so that appointments following yours are not affected.

If there is no longer sufficient time to provide your treatment safely and appropriately, the appointment may need to be rescheduled and a late-cancellation charge may apply.

Outstanding Cancellation or No-Show Charges

If a cancellation or no-show charge remains outstanding, we will contact you regarding payment, and this will need to be settled before or at your next appointment.

Our Approach

The purpose of this policy is not to penalise clients. It is there to protect appointment time that has been reserved specifically for you and to allow Musculus Sports Massage to manage appointments fairly.

We appreciate your understanding and consideration for the time reserved for your treatment.

Musculus Sports Massage
Feel Better · Move Better · Perform Better.

Tom Fleming

Mark is a genuinely nice bloke and also a consummate professional. I have had an on-going problem with my right hip causing shooting pain and the right side of my neck, restricting mobility. Mark rapidly identified the neck/trap issue and released it. He then went to work on the hip issue and the difference between me arriving and leaving were phenomenal. I left the session just enjoying full neck mobility and walking without hip tension and pain. Thanks Mark 👍

Ben Kime

Contacted Mark regarding regular pain for advice and session, first consultation Mark was very knowledgeable in his profession, described my pain and locations etc, straight away he knew the problem explained and showed me the causes on the posters he had up, very good price for the service required have had 2 sessions now and will continue, definitely recommend amazing level of service.

Hannah Fletcher

Had my first session with Mark Powell today. He started by asking loads of questions to really understand what was going on, even things I didn’t realise myself. We went through all the paperwork properly and then he got straight to work. He started off slowly to work out what muscles needed the most attention… but once he found them, there was absolutely no escape. He is so knowledgeable and talks you through everything, what muscle he’s working on, what he can feel, and why it’s causing problems. As someone trained in massage therapy (beauty), I actually found that side of it really interesting. Mark did have to get quite close to some more intimate areas, but he was completely professional and always asked for consent and only ever pushing as far as you’re comfortable. We had a good laugh through it, which definitely helped because I don’t think I’ve ever willingly let someone hurt me like that before… and yet I’ve already prepaid for another session next week, so clearly it works 😅 I’ll probably be sore for a few days, but I can already tell it’s going to be worth it. Great guy, massive respect for what he does and how he works. 10/10 would definitely recommend 💪

Andrew

As a gym user Id been getting shoulder pain and problems lifting above the head. Cant recommend Mark enough. He found the issue immediately and just one session has made a huge difference. Will be booking a follow up. Thanks Mark great work and professional service

Melissa Clarke

Welcoming and friendly, Mark certainly knows his stuff when it comes to sports massage. Felt instantly at ease and was talked through the whole process. I walked out of the session feeling ‘lighter’ than I had done in a long time, after many years of discomfort, due to poor posture through work and now with menopause aches and pains. I’ll be going for further sessions without a doubt. Can’t recommend Mark enough.

Adam Swann

One of the best sports massages I’ve ever had. Mark is very knowledgeable and really gets to the root of the problem. I came in with a lot of tension from office work and elbow pain from the gym. After seeing Mark twice the elbow is much better and my neck, back and shoulders are pain free. Booking is really easy and a really professional service.

Finley Byrne

Mark was amazing! He was very professional and did a great job of clearing my shoulder pains. Will be visiting him again in the future.

Harper Coe

Had a massage with Mark this morning and I honestly couldn’t fault the experience. He really listened to what I was feeling, explained why I was in pain, and talked me through what I can do to help fix it — not just mask it. I felt completely comfortable the whole time; he was polite, professional, and really knowledgeable. He also taught me things I genuinely didn’t know about recovery, which I appreciated. I walked out feeling so much better and have already booked back in — not because I was pushed into a follow-up, but because Mark clearly works on actually fixing the issue rather than dragging it out over endless sessions for the sake of it. Would highly recommend.

Dan Quick

Injuried my shoulder at the gym and been trying to manage the recovery myself for the past 2 weeks but only got worse. Called Mark this morning and managed to fit me in the same day. During the initial consultation at his premises it was immediatly clear this guy knows about his trade. Very knowledgeable and knew exactly what the issue was even before laying a hand on me. The session was intense and worked solid on manipulating my injury. Explained exactly what he was doing and provided some good tips to prevent the injury in future. Although I need another session to fully recover the injury I would say its a million times better than before. Having been to other therapists in the past with huge dissapointment ive come away from this one knowing ill be returning and using mark for maintainance. Dont hesitiate to book in with him, youll feel the benefit from session 1. Thanks again mate!

Helen Lillie

I have been receiving treatment for my leg and knee from Mark over past couple of months. I can't begin to state how much he has helped get me walking much better with less pain. Each session helps more and removes the sharp stabbing in my thigh. I would highly recommend seeing mark at Muscululas as he instantly understands the symptoms and works to relieve.

Musculus Sports Massage Cancellation Policy

Cancelling or Rescheduling Your Appointment

Cancellations With Less Than 24 Hours’ Notice

Missed Appointments / No-Shows

Late Arrival

Outstanding Cancellation or No-Show Charges

Our Approach

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